At All Pets Ltd. we take data protection very seriously. When you contact us through our website, or directly in person, we collect information that enables us to provide you with veterinary services.
We will never sell or give your information to anyone else for marketing purposes.
How we use your information
In order to provide you with our veterinary services we need your contact details (name, address, email, phone number), records of your pet(s) and their treatments, financial transactions, and communications. We may also need to use your personal information for the prevention of fraud or for debt recovery.
Our lawful basis for processing your data
We process your personal information on the basis of the “Legitimate Interests” of All Pets, i.e. where it is necessary for our legitimate business interest (unless there is a good reason to protect your personal data which overrides those legitimate interests). This means for providing veterinary services as described above.
We also process your information on the basis of “Consent” for marketing purposes. We will ask for your consent to send marketing emails or texts and you can withdraw your consent at any time by contacting us.
We may share your information where we are required by law to do so.
Where do we store your data?
Your client records are stored in our secure, cloud-based Practice Management system.
We also keep photocopies of insurance claim details in paper form.
We only keep your personal information as long as is required to provide veterinary services. We keep records for a period of 7 years after the last time we see your pet.
As an individual you have several rights relating to your personal information. These are the:
- Right to be informed. We must keep you informed about how we use and process your personal information. We do that using this privacy notice, which is available on our website and in printed form at All Pets reception.
- Right of access. You can ask us for a copy of the information we hold about you. We must provide this information within one month.
- Right to rectification. You can ask us to update or correct your personal information to make sure it is accurate. If we have shared your information with third parties for the purpose of providing veterinary services, we must make every effort to tell them of the changes.
- Right of erasure (“the right to be forgotten”). You can ask us to erase all personal information we hold about you where it is no longer needed for the original purpose. There are certain circumstances where we must continue to hold your information (e.g. if it is required by law or in the public interest)
- Right to restrict processing. You can ask us to restrict how we use your personal information
- Right to object to us using your personal information. We will either stop using it, or explain to you why we are unable to.
What to do if you are not happy with how we are using your personal information
We hope that you will contact us to enable us to address and resolve any problems. You can do this by emailing us at firstname.lastname@example.org , calling 01534 745999 or writing to us at Manor Farm Barn, La Route du Manoir, St Peter, JERSEY JE3 7DD.
You also have the right to contact the Office of the Information Commissioner, by email at email@example.com or calling 01534 716530